Refund policy

At Huntsman Heritage, we stand behind the products we carry and want you to be satisfied with your purchase. Because our items are sourced from a variety of trusted brands, returns and refunds are handled on a case-by-case basis.

How Returns Work

• If you’d like to request a return, please contact us at hello@theoldrickhouse.com with your order number and details.

• We will review your request and provide you with next steps, including return instructions when applicable.

• Return eligibility (time window, item condition, and possible restocking fees) may vary depending on the brand and product.

Refunds

• Approved refunds will be issued to your original payment method once the returned item has been received and inspected.

• Processing times may vary depending on the product and your payment provider.

Non-Returnable Items

• Certain items may not be eligible for return, such as custom, final sale, or perishable goods. We will confirm this during the review of your request.

Exchanges

• Exchanges may be available depending on the product and brand. Contact us and we’ll let you know your options.

Questions?

If you have any issues with your order, please reach out to us at hello@theoldrickhouse.com and we’ll work with you to find the best solution.